Booking an appointment

At your Wellbeing Appointment you’ll meet with a Wellbeing Adviser to talk about your current situation. During this 30-minute appointment we will discuss what would be most useful to you, including: 

• Workshops & groups: Develop new skills and coping techniques to allow you to get the most from your academic studies and enjoy your LSE experience
• Self- care strategies: Identify practical strategies for looking after your mental health and wellbeing. These could include reflective journalling, goal setting, breathing techniques & mindfulness  
• Referral to LSE Student Counselling Service: Talk in confidence with a trained professional about anything in your life which is impacting your psychological wellbeing and daily life. Our counsellors work with you to reflect on whatever you are finding difficult and to identify healthier strategies to manage. Find out more about the Student Counselling Service
• Support from a Disability Adviser or Mental Health Adviser: For confidential advice and support for students with disabilities and mental health conditions. Find out more about the Disability and Mental Health Service 
• Peer Support: Meet with trained student volunteers who can offer support, give a fresh perspective and listen to whatever is troubling you, from academic stresses to relationships. Find out more about Peer Support
• Signposting to LSE services: Including Student Services Centre, LSE Life, Careers, Faith Centre, Students Union, Financial Support Office and more 
• Wellbeing Toolkit: We will also provide you with a Wellbeing Toolkit, and additional wellbeing resources that might be useful to you

During the appointment, the adviser will typically discuss the following with you: 

• The impact of your impairment or condition on your studies 

• Additional adjustments, equipment or support you will need to have full access to the course and an opportunity to demonstrate the full extent of your academic abilities 

• An individual support plan called My Adjustments that sets out required adjustments which will be shared with staff involved in delivering the support and adjustments 

Advisers can also signpost you to other relevant support services at LSE and externally. 

How can I prepare for my appointment?

• Think about the ways in which your condition has impacted on your studies in the past 

• Make a list of the support you have had during previous studying experiences – what has worked well and what not so well? 

• Find out as much as possible about the modes of study and assessment your course will involve, and think about whether you may require any particular support or adjustments with those 

• Visit our support pages to find out more about the support we can provide for specific disabilities 

• If you are a home student, apply for Disabled Students’ Allowances (DSA) 

If you have an online appointment, here are a few points to help you prepare: 

We will be using Zoom or Teams for online sessions. Shortly before your appointment, your adviser will email you a link that is specific to your scheduled session.   

• Consider what you'll need to be comfortable – Have the online appointment in a place where it's unlikely that others will overhear your conversation 

• Use headphones instead of having the call audio coming out of laptop/PC speakers to prevent people being able to overhear the responses from the person you are speaking to 

• Where possible, use a laptop, iPad or desktop that is set up on a stable surface. If you need to use a mobile phone, turn off notifications and place your mobile on a stable surface

Connection problems

In the event of connectivity issues, where it is not possible for the session to be carried out, it may be necessary for your adviser to terminate the session and reschedule via email for another time.   

Managing risk concerns

To manage any risk which might arise during remote sessions, the service will follow a distress protocol. Although these circumstances are unlikely to occur, it is important that you know what steps are taken to ensure your safety. 

If you terminate the connection during the session and this happens when you are agitated or upset, or made statements which indicate your safety is compromised, your adviser will first attempt to re-contact you online. If reconnecting with you online is unsuccessful, they will try you by email.