What does the Hardware Asset Management team do?
The Hardware Asset Management (HAM) team are responsible for the life cycle of end user hardware for both professional service divisions and academic departments.
The team cover the process of purchasing, configuration, issuing and disposal of hardware. They can also procure associated software licences and provide advice of both hardware and software purchases via tech.support@lse.ac.uk
The team also performs tasks such as:
- Quotes, raising orders
- Managing supplier deliveries
- Asset management
- Device configuration
- Issuing and receiving returned devices
- Loan of devices
- Warranty/out of warranty repairs
The team are not responsible for any of the following:
- AV hardware
- Desktop or laptop support
- Licences and software for teaching or home use
If you need support with these or any problems not listed above, please contact tech.support@lse.ac.uk who will direct your request to the correct team.
James Harvey
Service Line Manager
Hardware Asset Management Team
Ian Harvey
Support Officer
Harry Forster-Brass
Support Officer
Olli Sleeman
Support Officer
To enable the HAM team to accurately keep track of all of your orders, requests and communications, contact us via tech.support@lse.ac.uk
If you are contacting us about an existing order, please ensure that you include the DTS service request number, requisition or purchase order number as this will greatly speed up the ability to find your order and update you.
The HAM team are located in Room S53 in St Clements (STC) on the ground floor.
Please note that they operate on an APPOINTMENT ONLY basis - they do not accept walk-ins. To book an appointment, click here (link to bookings pages)
What3words location: ///rash.lungs.tiny
Google street view
1. Enter St Clements
2. In the lobby on the right hand side, you will see a painted "Exit" sign
3. The HAM team office door is around the corner on the right hand side
If you have any questions relating to a placed order, contact the team in the first instance via tech.support@lse.ac.uk. Please ensure that you include the DTS service request number and the requisition or purchase order number.
Should you need to escalate an issue, please contact James Harvey via j.harvey@lse.ac.uk.
Further information on our Division and how to access our services can be found here.