Book an appointment

You will receive an email to tell you that your device is ready for collection; this will contain a link for you to book your appointment.

Email tech.support@lse.ac.uk, who will create a job ticket and send you a form which you need to complete with the details required, (the device's Asset Tag number, nature of the fault etc).

You will then receive an email from the Hardware Asset Management team containing the link for you to book your appointment.

Email tech.support@lse.ac.uk, who will create a job ticket and send you a form which you need to complete with the details required, (the device's Asset Tag number,  new user details etc).

You will then by contacted by the Hardware Asset Management Team.

Email tech.support@lse.ac.uk with the details of what you need disposing of. You will be sent a link to book an appointment to hand the device over for secure decommissioning.

PLEASE NOTE: Other IT hardware such as desktop computers, printers, monitors cannot be accepted at the Hardware Asset Management office.  For health and safety reasons, the collection must be arranged via tech.support@lse.ac.uk.  The appropriate team will then liaise with the Porters to collect the hardware from your location.

If you are a new user you will need to bring your account details to the HAM office, so the team can set up your device.  You will also need to bring details of any additional configuration, such as drives to be mapped, mailboxes etc.

If you are replacing an existing device, you will need to return it at this point.

You will need to bring your device, (including the charger if applicable), where a member of the Hardware Asset Management team will carry out an initial assessment.  They will ask you a few questions to help diagnose the nature of the issue.

We strongly recommend that you back up your data prior to bringing in your device. If, after diagnosis, the team discover that the issue is hardware related, we may need to wipe it to perform the repair.  You will be notified in advance if this is the case. 

Once your device has been repaired, it will be returned and the team will help or advise on reinstalling any previously installed software or settings.

PLEASE NOTE: DTS are not responsible for backing up your data held on the device however, they will be able to advise on how to do this.  For further information on securely backing up your data, please go to the following link:

https://info.lse.ac.uk/staff/divisions/dts/help/guides-faqs/file-storage 

If the team are not able to repair your hardware in person, they will arrange a repair by the manufacturer under the devices warranty, which may entail sending your device off campus.

The team will offer you a loan device whilst your device is being repaired, if required. For more information about the repair process please see our repairs page. 

You will need to bring the device, the charger and any case or bag that you were issued with to the HAM office.

You will need to bring the device, the charger and any case or bag that you were issued with to the HAM office.