Delivery on campus
On delivery to campus, the item is asset tagged and receipted on OneFinance by the Finance Division's Tech Purchasing team. Once this is completed, Tech Purchasing will email DTS and the end user to advise that the item has arrived on campus and is ready for DTS to perform the initial setup.
When the initial setup has been completed, the device is ready for collection. DTS will send an email to either book an appointment from the Hardware Asset Management (HAM) office, or arrange an on-campus installation via the End User Computing (EUC) team.
For more information on appointments, click here.
New Starters
If you are a manager who has ordered a laptop for a new starter, you can book an appointment for collection on their behalf however, they must have their LSE user account details to hand and have completed the MFA setup process before we can set up their laptop.
Delivery off campus
All laptops, MacBooks, and iMacs arrive pre-configured for seamless setup and they can be delivered off campus staight from the supplier. DTS can also schedule appointments for those requiring assistance.
Windows Desktop PCs, however, require configuration by DTS prior to installation therefore, they need to be delivered to campus first.
If you need onwards delivery, this will need to be organised separately after the device has been collected from DTS. For more information on this, please see our Courier Deliveries page.
What does my device come with?
Laptops/Macbooks
All standard laptop orders come with a charger and a bag or case. If you need any other accessories, such as a USB mouse or keyboard - they will need to be ordered as well.
We configure all laptops with our base build (including MS Office, Teams & anti-virus etc). It also provides access to the LSE app store (Windows) or .mobi Self Service (Apple), which will enable you to install a large range of applications yourself, (including Chrome, Zoom, Adobe Acrobat Reader etc).
At your appointment for collection, we will also help you map any drives and help with any questions you may have about initial setup. We can also advise who to contact for set up of further software and services.
We can also securely dispose of your old laptop if it is not being reassigned to a new user.
Mobile devices
We do not provide a case for mobile phones or tablets however, you may order one if needed.
For all standard mobile device orders, the device will be preconfigured and you will just need to log into it.
At your appointment for collection, we will help you with any questions you may have about initial setup.
We can also securely dispose of your old mobile device if it is not being reassigned to a new user.
Where is my order?
If you have any questions relating to an order, contact the Hardware Asset Management team in DTS via tech.support@lse.ac.uk. Please ensure that you include the DTS service request number and the requisition or purchase order number, as this will greatly speed up our ability to find your order and update you.
Further information on DTS and how to access our services can be found here.