Off Campus Support Scheme

During my first week at LSE I found it difficult to adjust and felt quite overwhelmed being in such a different environment to school. It was very reassuring to know that there was someone friendly to whom I could direct questions and small problems.

Off Campus Support Scheme logoIf you do not live in halls of residence, you might sometimes worry that you will feel out of the loop about things going on around campus.

The Off Campus Support Scheme helps all new undergraduate and General Course students who do not live in LSE halls of residence connect with each other and the LSE community.

Eligible students can now opt-in to be allocated a mentor in the Off Campus Support Scheme 2019/20.

Request a mentor

2019/20 academic year

  • Official full name


What is the Off Campus Support Scheme?

The Off Campus Support Scheme connects new students who are not living in LSE halls of residence with an experienced LSE student to act as a mentor. It also connects them to the other students in their mentoring group.

Mentors help new students to settle in at LSE. They are allocated one or two groups of 8-10 mentees, usually in the same department as them, and send them an email towards the end of the summer to welcome them to LSE and answer any of their mentees' pre-arrival questions.

Mentors will then arrange to meet with their mentoring group(s) during Welcome Week, a couple of times during the rest of Michaelmas Term and occasionally throughout their mentees' first academic year. It's not particularly time intensive, but mentors have considerable impact in terms of providing support / signposting for their mentees.

What is a mentor?

Off campus mentors are current students with experience of LSE. They are here to help you transition into university life.

Mentors will be available to answer their mentees' questions by email before their mentees arrive at LSE and throughout the academic year, in person or by email.

Off campus mentors are not counsellors or supervisors, so they may not be able to answer questions on academic or legal matters, for example. However, in cases where they cannot answer your question, they can still help by identifying the appropriate service for their mentee to contact.

What is a mentoring group?

Mentees will meet with their mentor as part of a group, because mentors have been allocated a number of mentees who are all living off campus. Group meetings have the additional benefit of helping mentees to broaden their social network and meet other new students who are also living at home/in private housing. Mentees can also ask their mentor questions about university life in a relaxed group setting.  

If a mentee would prefer to meet their mentor on your own, that's fine too - just let them know!

Information for prospective mentees

Eligibility for the scheme

Although all LSE students technically live off campus (there are no Halls of Residence immediately on campus), the Off Campus Support Scheme is here to support you if you are:

  • A first year undergraduate or General Course student AND
  • Not living in an LSE Hall of Residence (including Urbanest Westminster Bridge and Urbanest Kings Cross). 

If you are living in an LSE hall but feel like you would benefit from additional help with settling in, please do consider approaching your Warden (or School Representative), Subwardens or Hall Committee for assistance.

How the scheme works

All students who have been identified as not living in LSE-owned accommodation can opt in to be assigned a trained student Mentor. Mentors are second or third year students in the same department as their mentees (whenever possible).

The deadline for opting in to receive pre-arrival contact is 23:59 on Sunday 30 August 2020. Any applications made after this time will be processed on a rolling basis, but may not be in time for you to receive pre-arrival support.

Most of the contact mentees have with the scheme will be through their Mentor, however the Off Campus Support Scheme is coordinated by the Communications & Events Team. If you have any questions about the scheme or your Mentor, you can submit an enquiry to the team or call +44 020 7955 6337.

Pre-arrival contact

Your mentor will contact you via email prior to Welcome Week to introduce themselves, share information about starting at LSE and arrange to meet with you during Welcome Week.

It is important that you keep your personal email address updated in LSE for You and activate your LSE IT account as early as possible to avoid missing your mentor's introduction. 

Meeting your mentor

Your mentor will arrange a meeting during Welcome Week. 

They will arrange further meetings, at minimum, in weeks 2 and 7 of Michaelmas Term, then at the beginning and end of subsequent terms. If you need to speak to your mentor outside of these times, they are available to answer questions via email throughout the academic year.  

It is a good idea to meet your mentor or group during the day in public areas. Rooms are set aside on campus during Welcome Week for this purpose, but your mentor may choose to meet somewhere else, such as one of the LSE cafes.

Participation is optional

You are under no obligation to attend meetings with your mentor, but students do tell us that it really helped them to settle in.

Whether you choose to meet your mentor in person or not, they are always available by email throughout the year to answer any questions that come up. Don't feel shy about getting in touch! 

What to do if you don't hear from your mentor

If you believe you are eligible for the scheme but haven't received an email from your mentor by mid-September, there are a number of things you can do:

1.      Confirm your eligibility. Are you a new, undergraduate or General Course student, and not currently holding an offer of LSE owned and operated accommodation?

2.      Check your junk folder. If you have applied to LSE using a gmail address (for example) your mentor's introduction may have been misidentified as spam/junk.

3.      Ensure your email address is correct in LSE for You.

If you have done all of these things but still haven't received an email from your mentor, please submit an enquiry and provide your full name and date of birth so we can investigate and allocate you to a mentor as quickly as possible.


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Contact us


Telephone +44 (0) 20 7955 6337

Address View on Google maps

Student Services Centre, (Ground Floor) Old Building, Houghton Street, London, WC2A 2AE