Support and wellbeing

Please note that the PhD Academy office is closed to face to face advice but that the team is offering online support.

In order to ensure the quickest possible response, please use the service desk. If you would like to speak to a member of the team, please state this in your enquiry and provide your contact details (e.g. skype address, phone number, etc.) so that we can call you back.

PhD Academy staff are keen to resolve the problems you present to us as soon as possible. We have an open door policy during office hours: 9am to 5pm, Monday to Friday.

The team can be found in the office to the left of the main door as you enter the PhD Academy.

If you have any queries, concerns or doubts please feel free to come in and talk to us.

If you are studying away from LSE, or it is not convenient for you to come in to visit us, we can deal with queries and problems over email or on the telephone.

When you contact us we will aim to:

  • resolve the issue for you on the spot, or
  • refer you to another colleague in the PhD Academy who has specialist knowledge of the query raised, or
  • identify the person you need to contact outside of the PhD Academy

We have sofas in the general office where we can talk to you in comfort or, if the matter is confidential, we have two small meeting rooms where you can discuss more sensitive issues with us.

For more information about our aims and objectives as a service provider, see the PhD Academy Statement of Service Level [PDF].

Advice and support teams at LSE

There are many other people and teams across LSE who offer advice and support, as detailed below.

Disability and Wellbeing Service

Sees disabled students on an individual and confidential basis and has several specialist advisers, including in neurodiversity and mental health. See the Disability and Wellbeing Service or call 020 7955 7767. The Disability and Wellbeing Service is now located on the 3rd floor of Pethick-Lawrence House (PEL) (formally Tower 1) (entrance via Fawcett House (FAW) formally Tower 2).

It is really important that you are registered with a GP (Family Doctor) in London. Registering with a GP will allow you to access to whole range of medical, psychological and wellbeing services.

Please don’t wait until you’re ill before realising that you need to register with a GP. It can take time to get registered with a GP and onto the NHS system.

For more information on how to register with a doctor in London visit Healthcare in the UK.

Student Counselling Service

 A free and confidential service offering individual, pre-booked appointments, daily drop-in sessions and a series of group workshops and other events throughout the year. See the Student Counselling Service or book an appointment by calling 020 7852 3627. The Student Counselling Service is now located on the 4th floor of Pethick-Lawrence House (PEL) (formally Tower 1) (entrance via Fawcett House (FAW)formally Tower 2).

Student Counselling Service Drop in - 3pm daily (Monday- Friday). No appointment necessary

The Faith Centre

The Faith Centre is home to the LSE's diverse religious activities, transformational interfaith leadership programmes and a quiet, reflective space for all staff and students.

 

PhD Academy Surgeries

The meeting rooms will also be used to hold regular student surgeries with specialist services that are not physically based in the PhD Academy such as Careers, FSO and ISVAT. For details of our surgeries see events and courses.

Fees Office

 The Fees Office manages everything relating to fees, US, Canadian and Indian loans (including for living expenses) and professional and career development loans. Please note that UK student loans are dealt with via Student Finance England.

The Language Centre - Proof Reading 

See more information about the service on their website.   

Please direct any queries related to this to the Language Centre languages@lse.ac.uk

The Eden Centre

The Eden Centre, established in October 2019, is a pro-active, developmental centre of education expertise with a clear focus on academic staff development, curriculum enrichment and digital innovation. There is a dedicated portal for Graduate Teaching Assistants to support PhD students who are also working as GTAs

The Student Union

LSESU offer a  free, independent and confidential service, offering advice, guidance and representation to all LSE students. Their team of professional Student Advisers is on hand to assist you with a range of issues and can advise and represent you on LSE academic policies – appeals, exceptional circumstances, academic misconduct and complaints. We can also support you with housing matters (such as contract checking and helping you understand right to rent checks), applications to the LSESU hardship funds, and point you in the right direction for any general queries you may have.

All services are free and advice is provided in strict confidence.

You can also read our latest updates, blogs and info on the official LSESU Tumblr.