These online FAQs have been designed for students using the online pre-enrolment portal.
If you encounter problems activating your LSE network account and email account during pre-enrolment, the system should automatically create a support ticket with the DTS Tech Support team and email details of the support ticket to your personal email account.
The email address of the DTS Tech Support team is firstname.lastname@example.org should you need to contact them independently.
If your enquiry is not related to technical issues you may find the answer to your question on our enrolment webpages. If you can't find the answer on the enrolment webpages, please contact us via the SSC online enquiry form or on Livechat (available on weekdays at specific times). Please see the Student Services Centre (SSC) webpage for current Live Chat times.
If you would like to visit the SSC counter in person, please see the SSC webpage for current opening times.
We understand that you may be unsure how to answer questions in the online pre-enrolment portal because you have questions about the process, and what is expected of you in terms of arriving on campus. In this section you will find answers to such frequently asked questions:
The majority of new students will need to undertake a two-part enrolment process, online pre-enrolment and campus enrolment.
Once you have completed online pre-enrolment, you will receive access to online resources and you will be sent a pre-enrolment pass.
In order to access on-campus teaching and services, you will need to fulfil the second stage of the process, campus enrolment. Campus enrolment is where we check your identity documents (passport, visa etc.) and verify your eligibility to study in the UK at LSE. Once you have campus enrolled, you will be issued with your LSE Card.
When you have online pre-enrolled and campus enrolled, you will be a fully enrolled student.
All students returning or starting in Autumn Term must complete online pre-enrolment and campus enrolment by 20 October 2023, although some departments have earlier latest dates of enrolment, so please ensure that you remain in communication with your department.
You will receive an email notification when it is time to pre-enrol online for your programme.
All students must pre-enrol online and campus enrol in person, no later than 20 October 2023. Please see the When should I campus enrol? FAQ below for further information about campus enrolment.
Please remember that you should pre-enrol online before coming to campus enrol.
No. You will need to complete your online pre-enrolment before attending campus enrolment. If you arrive at campus enrolment without having completed your online pre-enrolment first, we will be unable to campus enrol you. You will be asked to return to campus enrolment at a later stage, after you have completed pre-enrolment online.
Students are expected to arrive in London for the start of their programme and should aim to arrive on campus in good time to attend their programme's campus enrolment session.
Students should aim to arrive in London as soon as possible to join their programmes for in-person teaching, and no later than 20 October 2023.
You should campus enrol at your programme's campus enrolment session.
During the pre-sessional period and main Welcome, campus enrolment slots are allocated by programme. You can check the date and time for your programme's campus enrolment session on the campus enrolment schedule.
If you are a continuing student completing re-enrolment, please ensure that you visit the re-enrolment webpage to check whether you are required to attend campus enrolment. If you are expected to attend campus enrolment as part of your re-enrolment, please aim to attend the session being delivered for new students on your programme.
All new students starting in Autumn Term must online pre-enrol and campus enrol by 20 October 2023. Please note that some departments/programmes operate earlier latest dates of enrolment, so you should remain in communication with your department, and wherever possible try your best to arrive in time to attend your programme's scheduled campus enrolment session.
All continuing students starting in Autumn Term must online re-enrol and campus enrol (if applicable) by 20 October 2023.
In this section you will find answers to frequently asked questions specific to the online pre-enrolment portal:
"Our records indicate that we are not expecting you to enrol on a programme of study in this academic session, your programme isn't eligible for online pre-enrolment or you have already completed the online pre-enrolment process for 2023-24".
If you are a UG or PG student (not PhD) and have not already completed pre-enrolment, and believe that you should be able to pre-enrol for the 2023/4 academic year, please contact us for help via the SSC enquiry form.
If you are PhD student, please contact the PhD Academy.
HESA is the Higher Education Statistics Agency. They collect, assure and disseminate data about higher education (HE) in the UK on behalf of our Statutory Customers. More information regarding HESA’s collection of data can be found here.
Your term time address is the address you are living at when you are studying on campus. If you are not yet in London and do not know your term time address, tick the option “I don’t know what my term-time address is yet”.
As soon as you know the address you will be living at when you do arrive in London, you can update your term time address with LSE.
If your halls are not listed, respond “No” to the question “Is your term-time address in student accommodation?” and then select the option “Other” and proceed to enter your halls address.
When completing the home address section, please use the address which is known to you as your permanent home address (even though you may occasionally live elsewhere). You can update your home address at anytime on LSE for You.
If you are not sure, please complete the question with your best estimated answer.
Disability Living Allowance (DLA), sometimes replaced with Personal Independent Payment (PIP), is a tax-free benefit to help with the extra costs caused by long-term ill health or a disability. More information on the Disability Living Allowance, can be found on the gov.uk website.
The School does not alter the Conditions of Registration and Enrolment very often. We have set out in the updated Conditions some of the scenarios where it may be necessary to do this. We will always make every effort to keep changes to a minimum and to notify students in good time of any changes that are going to be made.
At the end of the pre-enrolment process you will receive access to online services, and you will be sent a pre-enrolment pass. You may have questions about these next steps, or experience issues post-enrolment. In this section we will cover such frequently asked questions:
Depending on the time of day you have enrolled, our system processes need some time to run in order to generate the correct information on your record for you to access the Library. Please allow 24 hours before trying to access the Library after your time of enrolment. If you try again after 24 hours and are still encountering issues, please contact the Library directly.
Depending on the time of day you have enrolled, our system processes need some time to run in order to generate the correct information on your record for you to access CareerHub. Please allow 24 hours before trying to access CareerHub after your time of enrolment. If you try again after 24 hours and are still encountering issues, please contact Careers directly.
If you encountered problems activating your LSE network account and email account during pre-enrolment, the system should automatically create a support ticket with the DTS Tech Support team and email details of the support ticket to your personal email account.
The email address of the DTS Tech Support team is email@example.com if you need to contact them.
I'm a continuing student, do I have to campus enrol?
- Most continuing students will not need to campus enrol, but you can check which categories of returning students should campus enrol on the re-enrolment webpage.
I'm a continuing student and have an outstanding debt. Can I re-enrol online?
- You must have cleared any debts before you can online re-enrol or campus enrol. You should contact the Fees, Income and Credit Control Office to make arrangements to clear the debt before attempting to re-enrol.
I'm returning from interruption, do I need to campus enrol?
- Yes, students returning from interruption must complete both re-enrolment online and in person campus enrolment. Please see the returning from interruption webpage for more information.
If you still have questions about your online pre-enrolment please raise an enquiry with the Enrolment team in the Student Services Centre (SSC).