Online pre-enrolment and re-registration FAQs

Browse a range of frequently asked questions about online registration

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These online FAQs have been designed for students using the online pre-enrolment portal.

If you encounter problems activating your LSE network account and email account during pre-enrolment, the system should automatically create a support ticket with the DTS Tech Support team and email details of the support ticket to your personal email account.

The email address of the DTS Tech Support team is tech.support@lse.ac.uk should you need to contact them independently.

If your enquiry is not related to technical issues you may find the answer to your question on our enrolment webpages. If you can't find the answer on the enrolment webpage, please contact us via the SSC online enquiry form or weekdays on Livechat. Please see the Student Services Centre (SSC) webpage for current Live Chat times.

If you would like to visit in person, the SSC is open weekdays. Please see the SSC webpage for current opening times.  

Registration process

We understand that you may be unsure how to answer questions in the online pre-enrolment portal because you have questions about the process, and what is expected of you in terms of arriving on campus. In this section you will find answers to such frequently asked questions:

How do I become a fully registered student?

The majority of new students will need to undertake a two-part registration process, online pre-enrolment and campus enrolment. 

Once you have completed online pre-enrolment, you will receive access to online resources and you will be sent a pre-enrolment pass.

In order to access on-campus teaching and services, you will need to fulfil the second stage of the process, campus enrolment. Campus enrolment is where we check your identity documents (passport, visa etc.) and verify your eligibility to study in the UK at LSE. Once you have campus enrolled, you will be issued with your LSE Card.

When you have online pre-enrolled and campus enrolled, you will be a fully registered student.

All students must complete the online pre-enrolment and campus enrolment by 22 October 2021.

When should I pre-enrol?

You will receive an email notification when it is time to pre-enrol online for your programme.

All students must pre-enrol online and campus enrol no later than 22 October 2021. Please see the When should I campus enrol? FAQ below for further information about campus enrolment.

Please remember that you should pre-enrol online before coming to campus enrol.

 

Can I campus enrol before I pre-enrol online?

No. You will need to complete your online pre-enrolment before attending campus enrolment. If you arrive at campus enrolment without having completed your online pre-enrolment first, we will be unable to campus enrol you. You will be asked to return to campus enrolment at a later stage, after you have completed pre-enrolment online.

When should I come to campus?

Students are expected to arrive in London for the start of their programme. However, some students may, exceptionally, not be able to arrive in London at the start of their studies due to coronovirus travel restrictions. If this were to affect you, we will support you by offering flexible arrangements at the beginning of Michaelmas Term.

Students should aim to arrive in London as soon as possible to join their programmes for in-person teaching, and no later than 22 October 2021.

 

 

When should I campus enrol?

You should campus enrol after you arrive on campus.

If you are travelling from a country which requires a quarantine period when you arrive in the UK, you will need to stay home and quarantine as per government guidelines. You should not attend campus for any reason, including to campus enrol. 

During the pre-sessional period and main Welcome, campus enrolment slots are allocated by programme. You can check the slot date and time for your programme on the Campus Enrolment schedule on the Registration webpages

After main Welcome, some slots will be made available in Michaelmas Term weeks 1 to 4. You will need to book a campus enrolment slot via the Student Hub in advance of arriving on campus. Slots will be made available as we approach the start of Michaelmas Term.

If you are a continuing student completing re-registration, please ensure that you visit the re-registration webpage to check whether you are required to attend campus enrolment.

All new students must online pre-enrol and campus enrol by 22 October 2021.

All continuing students must online re-register and campus enrol (if applicable) by 22 October 2021. 

Pre-enrolment portal

In this section you will find answers to frequently asked questions specific to the online pre-enrolment portal:

When I log onto the portal I get the following message and I can’t proceed to pre-enrol - what should I do?

"Our records indicate that we are not expecting you to register on a programme of study in this academic session, your programme isn't eligible for online pre-enrolment or you have already completed the online pre-enrolment process for 2021/2".

Please note that if you are a returning PhD student you cannot pre-enrol via the online pre-enrolment portal. You should contact the PhD Academy for guidance.

If you are not a PhD student, please contact us for help via the SSC enquiry form

What is HESA and why do I need to validate/provide this information?

HESA is the Higher Education Statistics Agency. They collect, assure and disseminate data about higher education (HE) in the UK on behalf of our Statutory Customers. More information regarding HESA’s collection of data can be found here

I do not know my term time address yet. How should I complete this section?

Your term time address is the address you are living at when you are studying on campus. If you are not yet in London and do not know your term time address, tick the option “I don’t know what my term-time address is yet”.  

As soon as you know the address you will be living at when you do arrive in London, you can update your term time address on LFY. 

The halls I am staying in are not listed - what should I do?

If your halls are not listed, respond “No” to the question “Is your term-time address in student accommodation?” and then select the option “Other” and proceed to enter your halls address. 

When I start my studies online, I will be living at an address which is different to my home address. What address should I provide?

When completing the home address section, please use the address which is known to you as your permanent home address (even though you may occasionally live elsewhere). You can update your home address anytime on LFY. 

I am not sure when I started or will start living at my home address or term-time address. How should I answer the question “when did/will you start living at this address?”

If you are not sure, please complete the question with your best estimated answer. 

What is the Disability Living Allowance?

Disability Living Allowance (DLA), sometimes replaced with Personal Independent Payment (PIP), is a tax-free benefit to help with the extra costs caused by long-term ill health or a disability. More information on the Disability Living Allowance, can be found on the gov.uk website. 

I do not yet know the exact date I will be able to attend on campus from - how should I answer the relevant questions?

This is not a problem. Answer the appropriate questions the best you can based on your current circumstances and intentions. When you have completed the online pre-enrolment process you will receive a confirmation email with guidance on how you can update your plans for the beginning of Michaelmas Term as soon as you are aware of any changes. You can update your arrival plans, but please remember that the last date of campus enrolment is 22 October 2021. 

 

Why has LSE changed the Conditions of Registration?

The School does not alter the Conditions of Registration very often. We have set out in the updated Conditions some of the scenarios where it may be necessary to do this. In particular, we are mindful that government advice and guidance from regulatory bodies may change over time, in light of the current pandemic. The health and wellbeing of our student community is our top priority and therefore it may be necessary to adjust the Conditions once again. We will always make every effort to keep changes to a minimum and to notify students in good time of any changes that are going to be made. 

After pre-enrolment

At the end of the pre-enrolment process you will receive access to online services, and you will be sent a pre-enrolment pass. You may have questions about these next steps, or experience issues post-registration. In this section we will cover such frequently asked questions:

I have pre-enrolled online but I cannot use online library resources. Why is this?

Depending on the time of day you have registered, our system processes need some time to run in order to generate the correct information on your record for you to access the Library. Please allow 24 hours before trying to access the Library after your time of registration. If you try again after 24 hrs and are still encountering issues, please contact the Library directly.

I have pre-enrolled online but I cannot access CareerHub. Why is this?

Depending on the time of day you have registered, our system processes need some time to run in order to generate the correct information on your record for you to access CareerHub. Please allow 24 hours before trying to access CareerHub after your time of registration. If you try again after 24 hrs and are still encountering issues, please contact Careers directly.

I'm having issues activating my student IT account

If you encountered problems activating your LSE network account and email account during pre-enrolment, the system should automatically create a support ticket with the DTS Tech Support team and email details of the support ticket to your personal email account. The email address of the DTS Tech Support team is tech.support@lse.ac.uk if you need to contact them.

 

Any Other Registration Questions?

I'm a continuing student, do I have to campus enrol?

  • Most continuing students will not need to campus enrol, but you can check which categories of returning students should campus enrol on the re-registration webpage.

I'm a continuing student and have an outstanding debt. Can I re-register online?

  • You must have cleared any debts before you can online re-register or campus enrol. You should contact the Fees, Income and Credit Control Office to make arrangements to clear the debt before attempting to re-register.

I'm returning from interruption, do I need to campus enrol?

If you still have questions about your online pre-enrolment please raise an enquiry with the Registration team in the Student Services Centre (SSC).

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