Monday 28 February 2022
We are pleased to announce that following the power outage on 17 January 2022 all issues have now been resolved.
Friday 4 February 2022
We are still experiencing issues with some lifts, following the power outage on 17 January 2022
Marshall Building (MAR)
- Lift 130 is currently out of service due to damaged safety edges. These parts should be fitted on Friday 4 February.
Saw Swee Hock Student Centre (SAW)
-
Right hand lift is still currently out of service, once parts are delivered they will be fitted and the lift tested.
You can still use the alternative lift which will give you access to the basement up to the 5th floor.
Friday 28 January 2022
Since the 17 January there have been issues across campus where mains network power surges have had an impact on LSE buildings. We have been working to resolved these issues.
We have set out below the status of each building:
Connaught House (CON)
- This lift is now working and back in service.
Lionel Robbins Building (LRB)
- This lift is now working and back in service.
Marshall Building (MAR)
- Lift 130 is currently out of service due to damaged safety edges. These parts have now been ordered and once site they will be fitted.
Saw Swee Hock Student Centre (SAW)
- The manufacturer has attended site and tests have revealed that further components are required. Currently there is a limited supply of the required parts and only 1 part was available. This has been fitted on the left hand lift and this lift is currently back in service. The part for the right hand lift should be on site early next week and once delivered will be fitted and the lift tested.
You can still use the alternative lift which will give you access to the basement up to the 5th floor.
Friday 21 January 2022
Since the 17 January there have been issues across campus where mains network power surges have had an impact on LSE buildings.
Maintenance have been liaising with UK Power Network (UKPN) daily and are reporting all these issues to them and liaising with their engineers. The UKPN engineer has investigated the problem and has identified the HV voltage is running high during times of low demand e.g., early mornings or late evenings which is believed to be causing the power surges.
Whilst we continue our discussions with UKPN, a lift engineer is on standby on campus between 7:00 am and 8:00 am (high risk period) to assist with immediate passenger release should the lifts fail.
We have set out below the status of each building:
Connaught House (CON)
- the power surges are causing a lift failure which means that the lift stops and goes out of service. Currently we are resetting the lift as required as we continue our discussions with UKPN.
Lionel Robbins Building (LRB)
- the power surges are causing a lift failure which means that the lift stops and goes out of service. Currently we are resetting the lift as required as we continue our discussions with UKPN.
Marshall Building (MAR)
- Through consultation with the lift installers and engineers we have made some adjustments which seem to have stabilised the issues.
Saw Swee Hock Student Centre (SAW)
- the power surge has damaged component parts within the 2 main lifts. Parts have been fitted but we are waiting for the attendance of the manufacturer to recommission the lifts before returning back to service. Please use the alternative lift which will give you access from the basement up to the 5th floor.
Thursday 20 January 2022
Following the power surge on Monday morning, the following issues are still ongoing.
Connaught House (CON)
- This lift is currently out of service. We are waiting for a specialist to investigate an intermittent fault which has developed on the lift since the power surge.
Marshall Building (MAR)
- The issues in this building have stabilised. Should anyone experience any issues please email Estates-Help-Desk@lse.ac.uk or call the Estates Helpdesk x2444
Saw Swee Hock Student Centre (SAW)
- the power surge has damaged component parts within the 2 main lifts. Parts have been fitted but we are waiting for the attendance of the manufacturer to recommission the lifts before returning back in service.
Wednesday 19 January 2022
Following the power surge on Monday morning, the following issues are still ongoing. We will provide a further update by the end of the week.
Connaught House (CON)
- The power surges are causing a lift failure which means that the lift returns to ground floor and goes out of service. Currently we are resetting the lift as required as we continue our discussions with UKPN.
Marshall Building (MAR)
- 4pm update: the power surges are causing a lift failure which means that the lift stops and anyone using the lifts will activate the lift alarm within the lift car to alert the building security who have arranged for passengers to be released. Whilst we continue our discussions with UKPN, a lift engineer is on standby on campus between 7:00 am and 8:00 am (high risk period) to assist with immediate passenger release should the lifts fail. To mitigate the impact of future power surges to the lifts we are investigating solution with the installers.
- 3 lifts currently out of order. This is being dealt with by the lift contractors and updates will follow
Saw Swee Hock Student Centre (SAW)
- 4pm update: the power surge has damaged component parts within the 2 main lifts. Parts are being replaced and we hope to have these lifts back in operation as soon as is possible.
- 2 lifts still out of service due to replacement parts needed but all other lifts can be used as an alternative
Tuesday 18 January 2022
Following the power surge yesterday morning, the following issues are still ongoing, next update Wednesday 19 January at 10am.
Connaught House (CON)
- 3pm update: lift is now back up and running (Resolved)
- 1pm update: Lift out of service, engineer on site. (Ongoing)
Marshall Building (MAR)
- 1pm update: all 4 lifts are now working (Resolved)
- currently 1 lift out of service. The lift company is currently on site and has shut down all the lifts while they test for any issues and will put the lifts back in service once they are happy all lifts are safe. (Resolved)
(The electrical spike affected the fire alarm panel in MAR which has caused an issue with the lifts. Both the lift contractor and fire alarm contractor are on site and are dealing with this issue. We will provide further updates once they have done their inspections).
Saw Swee Hock Student Centre (SAW)
- 3pm update: 2 lifts still out of service due to replacement parts needed, the firefighting lift can be used as an alternative.(Ongoing)
- 1pm update: 2 lifts still out of service (Ongoing
- 2 lifts still out of service due to replacement parts needed, the firefighting lift can be used as an alternative.(Ongoing)
Monday 17 January 2022
Early this morning, the Estates team were made aware of a number of power issues across the School campus which appear to have been caused by a power surge. As a result, buildings across campus are experiencing issues in areas such as lifts, power sockets, and in some cases boilers not working.
We will provide further updates throughout the day, next update Tuesday 18 January at 10am.
The following buildings/areas have been affected (link to campus map):
Centre Building (CBG)
- 12 noon update: power restored to 2nd floor (Resolved)
- no power to 2nd floor rooms (Ongoing)
Connaught House (CON)
- 2.30pm update: lifts back in service (Resolved)
- 12 noon update: lifts out of service (Ongoing)
Cowdray House (COW)
- 2.30pm update: lifts back in service (Resolved)
- 12 noon update: lifts out of service (Ongoing)
32 Lincoln's Inn Fields (32L)
- 12 noon update: lifts back in service (Resolved)
- 2 lifts out of service (Ongoing)
Lionel Robbins Building (LRB)
- 12 noon update: no power to 3rd floor (Ongoing)
- no power on ground floor (Ongoing)
Marshall Building (MAR)
- All lifts were affected, currently 1 lift still out of service (Partially resolved)
Saw Swee Hock Student Centre (SAW)
- 12 noon update: power restored to Faith Centre (Resolved)
- no power to Faith Centre (Ongoing)
- 12 noon update: 2 lifts still out but customers can use the firefighting lift (Ongoing)
- 2 lifts out of service (Ongoing)
- 4pm update: hot water reinstated (Resolved)
- No hot water (Ongoing)
We are working through issues as soon as we are made aware of them – in most cases, this is a matter of resetting the service.
UK Power Networks are investigating the cause of the power outage.
If you do have any issues please report these to the Estates Helpdesk
Emergency or urgent Estates issues
Call 020 7955 2444 or 020 7955 6244
Non-urgent Estates issues
Call 020 7955 7956
Staff can also report faults by using the self-service portal