A-Z of services

Access control

Contact the Central Badging Office for all your access requirements security.card.id@lse.ac.uk. Visit the Security webpage for further information.

Accessibility

Access guides and route maps for all LSE campus buildings have been produced by AccessAble

Accommodation (space allocation)

Written requests for accommodation should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

Air conditioning

Faults should be reported using the Estates Portal. For more information regarding heating and cooling please see building temperatures and BMS

Ancillary Cards

For visiting academics or agency staff, Security can provide an Ancillary ID card (formerly Associate card).  Authorised requestors are required to complete the form.  An email confirmation will be sent when the card is ready for collection.  Applications will be processed by the end of the following working day.  Enquiries should be directed to:  security.card.id@lse.ac.uk

Audio Visual (AV) Equipment

Please contact colleagues in DTS: AV Services.

Bees

Keep up to date with the LSE Bees.

Bicycles

How to cycle safely, where to park your bike and much more...

Bins, litter

Litter bins in communal areas are emptied daily. Problems should be reported via the Estates cleaning request/ issues form. For cleaning frequencies in individual offices and further information please see Cleaning services. For more information about waste management and recycling please visit our Waste and Recycling page.

Blinds

Budget restrictions do not make it possible to supply blinds to offices without VDU equipment or to offices which can be re-arranged to prevent glare on screens. Please note that, to ensure a cost-effective service, it is normal policy to accumulate orders. Faults with blinds should be reported via the Estates Portal.

Building projects

For information on current projects see our Development Projects pages.

Campus maps

Carbon Management

LSE is strongly committed to environmental sustainability and it is a key principle of both our LSE 2030 Strategy and Ethics Code, find out more here.

Central Badging Office

Located in OLD G.11 the Central Badging Office issue Staff and Ancillary ID cards.  Details of how to request a card can be found on the Security homepage.

Cleaning

For full details of the cleaning schedules and frequencies please see Cleaning services. Additional cleaning, e.g. carpet clean, inside of fridges etc. that are not included in the contract but can be undertaken if a budget code is supplied. Please submit an Estates cleaning request/ issues form or email estates.fm@lse.ac.uk to request the service, or report a problem.

Clocks

Requests for provision of or repairs to clocks should be made via the Estates Portal.

The Estates Division change the time on the clocks in the common areas and teaching rooms twice a year in line with the summer and winter time changes. The offices are done on request. We have a mix of battery clocks and radio clocks, both of which present practical issues: the batteries are changed regularly to ensure the clocks are working and the signal is as strong as possible to ensure that the radio clocks are picking it up. Every effort is being made to ensure that the clocks are in working order, however this cannot always be guaranteed. Adding to this is the number of clocks we manage, currently over 300. Therefore, customers are asked to report any faulty clocks in order for the Maintenance Team to address them as quickly as possible.

Complaints procedure

What to do if you have a query or complaint

Confidential waste removal

Please submit a request via the Estates Portal for delivery of empty sacks or collection of full sacks.

Contacts in Estates

Who to speak to when you need our help.

Construction works and Contractors on site

Discover more about the major developments happening at the School and find about the Contractors you may encounter around campus.

Curtains

Curtains are no longer supplied, see blinds.

Cycle Parking

Full details and a location map.

Data points

For more information please see DTS Services.

Decoration

The School operates a cyclical programme of painting and requests for this work should be directed through your departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by the Capital Development Team. Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided. Please submit a Service Request Form.

Desk lamps

Requests for provision of, or repairs to, desk lamps should be made via the Estates Portal. For requests that do not fall under the standard provision please supply a budget code (e.g. free standing uplighter).

Don't walk past

We want to ensure that urgent faults are attended to promptly, and in order to do this we need to know about them. If you see a fault or defect with any facility on campus please report it

Doorplates

See Signage below.

Electrical

Electrical faults should be reported via the Estates Portal.

Electrical panel - Old Theatre

SU users who have booked the Old Theatre and require access to the electrical panel should include this request in their booking. Conferences will liaise with Estates Maintenance to ensure the power is switched on.  Further details on how to use the panel can be obtained by contacting the SU directly on 020 7955 7158 or by email su.info@lse.ac.uk  SU provide training on the correct operation.

Electrician on duty during out of hours events - this can be requested through Conferences: conferences@lse.ac.uk and may attract a charge.

Emergencies

Please report any emergencies, including H&S issues likely to cause damage via the Helpdesk Emergency phone ext 2444 or if calling from a communal area dial #6244. Any repairs that may have a H&S  implication should be reported immediately to the Helpdesk.

Environment

LSE is strongly committed to environmental sustainability, find out more....

Estates Portal

Access the Estates Portal to report faults, log maintenance jobs and make Portering requests.  See the step by step guide (pdf) for help and information.

LSE staff can use the Planon App to raise Estates Jobs such as Maintenance and Portering requests from their mobile, and check on the progress of their requests. To download the app go to the App Store or Google Play and download the app called 'Planon' with a blue letter 'p' on a white background as the icon.  Instructions on how to install and activate the app are here....

Fans

Requests for provision of, or repairs to, fans should be made via the self service portal. 

Finance

If you have an Estates related finance enquiry please contact: estates.accounts@lse.ac.uk 

Fire

All staff, students and other visitors including contractors must know what action to take in the event of fire. For more information visit our Fire safety page. 

Fire alarm test schedule (PDF)

Flooring

Problems with flooring should be reported using the Estates Portal.

FM Soft Services

The LSE contracts a number of support FM services: 

Visit the FM Soft Services pages or contact the FM Team: Estates.FM@lse.ac.uk 

Furniture

Standard furniture (desk, chair, and pedestal) may be requested for new staff members, or when existing items are broken.

For nonstandard items such as sofas, cabinets and armchairs – these can be ordered via One Finance Catalogue by the requestor.  The Estates Helpdesk is on hand to help or give advice when required.  From time to time, we have re-use furniture available please speak to the Estates Helpdesk for availability.

To request return/removal of redundant furniture please go to the Estates Portal (LSE Login required) and select Portering in the Report a Fault/Request a Service Option Box, or email: estates.porters@lse.ac.uk.

Gardening - roof top

There is a dedicated growing space on the roof terrace of the Shaw Library in the Old Building of LSE, and a committed group of staff and student gardeners who keep the planters in shape.  Contact Residences Sustainability Officer, Dan Reeves (d.reeves@lse.ac.uk) to get involved.

General Waste

Visit LSE Sustainability pages to find a recycling guide and tips on how to reduce waste.

Green impact

Join the Green Impact network of staff working to embed sustainability on campus and in halls through small actions and projects.

Gym

Located on the 4th floor of SAW and lower levels of MAR, LSESU Level Up Fitness offers a full range of gym facilities, find out more about opening times and membership.

Helpdesk

The Estates Helpdesk is the first point of contact and interface between LSE customers and the Estates Facilities Team.

For more information visit our Helpdesk services pages (login access only). 

If you see a fault on campus, please report it.  Use our self-service portal and you can keep track of all jobs you have raised.  If you haven't used the system before please read our step-by-step guide (pdf).

LSE staff can use the Planon App to raise Estates Jobs such as Maintenance and Portering requests from their mobile, and check on the progress of their requests. To download the app go to the App Store or Google Play and download the app called 'Planon' with a blue letter 'p' on a white background as the icon.  Instructions on how to install and activate the app are here....

Data Technology Services (DTS)

For all your IT needs during your time at LSE

Key contacts

Who do you need to contact in Estates?

Keys, request

Requests for keys should be made via the Estates Portal.  Please note, only Departmental Administrators are authorised to request keys.  Surplus keys should be returned to the Estates Division Helpdesk Clement House 3.07.

Kitchen equipment disposal / removal / repair

This is the responsibility of the department.

Lifts

Please report any faults with lifts or trapped passengers to Helpdesk during working hours Monday – Friday 0800 – 1700 hrs on ext. 2444 and to Security out of hours on ext. 2000. We will send an in-house technician to investigate the fault before calling the lift contractor to repair. If the fault is simple, the lift is usually put back in service within a few hours. However, if spare parts are required, the lift may need to be out of service until they are delivered. In the case of the latter, notices are displayed to advise. When required we put the lifts out of service for essential maintenance. If this is planned, the time and duration is usually communicated with the Departmental Managers.

Lights

Problems with lights and requests for desk lamps should be reported via the Estates Portal.

Locks

Requests for provision of or repairs to locks should be made via the Estates Portal.

We no longer supply Digital Locks, we only maintain the existing ones. The alternative to Digital Locks are Salto Locks. You can request a Salto Lock to be fitted using the Estates Portal, please provide a budget code. The cost for Salto Locks is £250 plus VAT.

Lost property

Property lost and found is handled by the School's security teams working at the reception desk in the main entrance to Old Building.

To contact the Lost Property Office please e-mail: - Lost-Property@lse.ac.uk or alternatively call on 020 7955 7988.

For further information, including opening hours visit the Security homepage

Maintenance requests

Requests for maintenance should be made using the Estates Portal. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension. For more information visit our Maintenance pages. 

Moves, heavy/bulky items

To have a heavy/bulky item moved, including furniture please submit a request via the Estates Portal.

Moves, office

Moves associated with building projects are organised by the Estates Division. Written requests should be emailed to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

New Projects Request

Find out how to request any improvements or new works to facilities, including painting and decorating.

This form can only be completed by staff who have access to Department Manager services in the Estates Portal.  To request this access, email estates.systems@lse.ac.uk 

See the step by step guide (pdf) to find out how to access these services.

Office equipment disposal/removal/repair

This is the responsibility of the department.

Office moves

Moves associated with building projects are organised by the Estates Division. Written requests should be emailed to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

Painting

The School operates a cyclical programme of painting and requests for this work should be directed through each departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by Capital Development Team please contact estates-help-desk@lse.ac.uk. Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided.

Parking

See Travelling to LSE for details of parking in the area.

Peacock Theatre

The Peacock is LSE's own West-End Theatre. LSE students aged 16 - 30 can purchase £10.00 tickets through the Barclays Dance Pass scheme. (If you are a registered user and are already logged into your Sadler’s Wells account, please log out and return to this page in order to sign up to Barclays Dance Pass). 

Pest control

Pest control problems should be reported to the Estates Help Desk via the Estates Environmental Request Form.

Phones

Please contact it.servicedesk@lse.ac.uk.

Plumbing

Problems with plumbing should be reported via the Estates Portal. In emergency call ext 2444. (ext 2000 out of hours).

Portable (electrical) Appliance Testing (PAT)

There is a three year rolling programme for the campus. The Departmental Managers and Administrators are informed when the testing will be taking place in the relevant areas. Notices are also posted in strategic locations. The high risk areas, such as catering areas, are tested six monthly. Any appliances that do not pass the test are condemned and must be removed from campus as they are not safe to use, alternatively an urgent repair must be arranged.

Porters

To request the services of the portering team please go to the Estates Portal (LSE Login required) and select Portering in the Report a Fault/Request a Service option box.

LSE staff can use the Planon App to raise Estates Jobs such as Maintenance and Portering requests from their mobile, and check on the progress of their requests. To download the app go to the App Store or Google Play and download the app called 'Planon' with a blue letter 'p' on a white background as the icon.  Instructions on how to install and activate the app are here....

Postroom

Please visit our Postroom services pages for detailed information. 

Or find out how the postroom team can help you by contacting them via estates.postroom@lse.ac.uk  or call  x7989.

Property management

Improving and developing space around campus.

Quality Manual

The Estates Division Quality Manual (pdf) covers the activities and functions performed by the LSE Estates Division (ED).

The ED aims to enhance customer satisfaction, through operational excellence, continual improvement and the delivery of a quality service in a timely manner, ensuring student, staff and visitor safety and satisfaction at all times. 

Quality Policy

The Estates Division (ED) Senior Management Team (SMT) are jointly responsible for producing and reviewing the LSE Estates Division Quality Policy (pdf).  The Quality Policy is circulated to all ED staff, and displayed on the ED website.  It is reviewed annually. All ED staff are expected to share a commitment to continuous quality improvement. 

Receptions 

Contacting us at staffed reception desks:

Centre Building 020 7955 7570 lse.cbg.reception@lse.ac.uk
Cheng Kin Ku Building - 020 7955 6444 lse.ckk.reception@lse.ac.uk
Fawcett House - 020 3486 2640 lse.clementsinn.receptions@lse.ac.uk
Marshall Building - 020 7107 5760 lse.mar.reception@lse.ac.uk
Old Building - 020 7955 7111 
Pankhurst House - 020 3486 2640 lse.clementsinn.receptions@lse.ac.uk
Pethick-Lawrence House - 020 7107 5260 lse.clementsinn.receptions@lse.ac.uk
Saw Swee Hock Student Centre - 020 3486 2999 lse.saw.reception@lse.ac.uk
Sir Arthur Lewis Building - 020 3486 2888 lse.sal.reception@lse.ac.uk

Recycling bins

Visit the Waste and Recycling page to find a recycling guide and tips on how to reduce waste.

Waste paper recycling bins in offices are emptied by cleaning staff. Problems should be reported via the Estates Environmental Request Form. 

Repairs

Requests for maintenance should be made using the Estates Portal. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.

LSE staff can use the Planon App to raise Estates jobs such as Maintenance and Portering requests from their mobile, and check on the progress of their requests. To download the app go to the App Store or Google Play and download the app called 'Planon' with a blue letter 'p' on a white background as the icon.  Instructions on how to install and activate the app are here....

Reprographics

Learn about the printing and copying services as well as School-branded stationery available via Reprographics. 

Resource Booker

You can book rooms for events and activities directly related to your role, or activities for your department, research centre or division.  Find out more about Resource Booker, including how to access the system.

Room bookings

The Room Bookings Team can help you book teaching rooms and lecture theatres, along with committee rooms and catering venues.

Salto Locks

Departmental Managers can request Salto locks and fobs by using the Estates Portal.  For information regarding Salto locks, please see the Security website

Sanitary towel bins and dispensers

Sanitary bins are provided in all ladies, unisex and disabled toilets and sanitary towel and tampon machines are located in some ladies toilets.. Problems should be reported via the Estates Environmental Request Form 

Security

Our security team are available 24 hours of the day, 365 days of the year at the main reception/security desk in Old Building on Houghton Street. 

For more information please visit our Security services pages (login access only).

Shelving

Requests for shelving should be made via the Estates Portal.

Showers

Problems with showers should be reported via the Estates Portal. For the location of the showers on campus please see the map here: Sports facilities.

Signage

If you require an update to signage using the paper insert system it is the responsibility of your Department Manager / Administrator to create, using this template.

If you require new signage, wish to inform us of broken signage, are located in STC and need an updated sign or any other request, please complete the form on this page.  

Sinks

Problems with sinks should be reported via the Estates Portal.

Soap

Problems with supply of soap should be reported via the Estates Environmental Request Form. 

Space requests

The Property & Space Management team work to a process when managing space at the LSE. This ensures that space needs are reviewed in a balanced way against the School's strategic priorities and vision. Please ensure that all space requests are sent to estates.space.requests@lse.ac.uk 

Sportsground

The LSE has 9.5 hectares of playing fields in New Malden, Surrey.  The LSE Sportsground facilities are available for use by staff and students of the School.    

Stationery supplies

The School has a long-term contract with Lyreco. 

Stationery orders are placed either through OneFinance for orders being delivered to School Campus or by a Lyreco Web-Portal for orders that require delivery to home addresses.

Staff are encouraged to buy 'green leaf' items from Lyreco, as these are the most sustainable and environmentally-friendly options.

Please see the following page for more information regarding stationery ordering: Lyreco Web Catalogue 

Sustainability

The LSE Sustainability Team coordinate the School's approach to the environment, working with teams across the LSE community to embed sustainability in the everyday life of the university.

Temperatures

Building temperatures and Building Management System (BMS) - BMS explained, where and how we use it and the benefits.

Toilets

Blocked toilets or damage to toilets should be reported via the Estates Portal. Cleaning issues and lack of supplies should be reported via Estates.FM@lse.ac.uk.

Towels, roller

Request for repairs should be reported via the Estates Portal.  Lack of supplies issues should be reported to Estates.FM@lse.ac.uk. 

Urinals

Blocked or damaged urinals should be reported via the Estates Portal. Cleaning issues and lack of supplies should be reported via Estates.FM@lse.ac.uk.

Ventilation

Problems with windows or heating and cooling systems should be reported via the Estates Portal.

Waste

Visit the Waste and Recycling page for more information.

Water coolers

Not to be confused with water fountains – the responsibility for supply and maintenance of the water coolers rests with the Departmental Managers.  LSE has a contract for plumbed in water coolers, see Finance pages for further information. Please contact Estates helpdesk only if the department would like to investigate the possibility of connecting the water coolers to the mains supply.

Water, drinking

Drinking water – the taps are located in kitchens and toilets and are clearly marked with the 'drinking water' sign.

Water fountains

There are water fountains situated across campus, find your nearest one.

Window cleaning

Window cleaning is carried out according to an annual schedule. Issues with the window cleaning schedule should be reported to Estates.FM@lse.ac.uk

Windows

Problems with windows should be reported via the Estates Portal.