A-Z of services


An at a glance view of the services we provide:


A

Accessibility

Access guides and route maps for all LSE campus buildings have been produced by DisabledGo

Accommodation (space allocation)

Written requests for accommodation should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

Ambient room temperature

Air conditioning

Faults should be reported to the Estates Helpdesk using the self service portal. For more information please see ambient room temperature.

AV Equipment

Please see AV Services.

B

Bees

Keep up to date with the LSE Bees.

Bicycles

How to cycle safely, where to park your bike and much more...

Bins, litter

Litter bins in communal areas are emptied daily. Problems should be reported via the Estates cleaning request/ issues form. For cleaning frequencies in the individual offices and further information please see Cleaning services. For more information about waste management and recycling please visit Sustainable LSE.

Blinds

Budget restrictions do not make it possible to supply blinds to offices without VDU equipment or to offices which can be re-arranged to prevent glare on screens. Please note that, to ensure a cost-effective service, it is normal policy to accumulate orders. Faults with blinds should be reported via the self service portal.

Building projects

For information on current projects see our Development Projects pages.

C

Campus maps

Carbon Management (pdf)

Cleaning

For full details of the cleaning schedules and frequencies please see Cleaning services. Additional cleaning, e.g. carpet clean, inside of fridges etc. that is not included in the contract can be undertaken by the contractor if a budget code is supplied. Please submit an Estates cleaning request/ issues form to request the service or report a problem.

Clocks

Requests for provision of or repairs to clocks should be made via the self service portal.

The Estates Division change the time on the clocks in the common areas and teaching rooms twice a year in line with the summer and winter time changes. The offices are done on request. We have a mix of battery clocks and radio clocks, both of which present practical issues: the batteries are changed regularly to ensure the clocks are working and the signal is as strong as possible to ensure that the radio clocks are picking it up. Every effort is being made to ensure that the clocks are in working order, however this cannot always be guaranteed. Adding to this is the number of clocks we manage, currently over 300. Therefore, customers are asked to report any faulty clocks in order for the Maintenance Team to address them as quickly as possible.

Complaints procedure

What to do if you have a query or complaint

Confidential waste removal

Please contact the porters estates.porters@lse.ac.uk or submit a Portering Request Form to request delivery of empty sacks or collection of full sacks.

Contacts in Estates

Who to speak to when you need our help.

Contractors on site

Curtains

Curtains are no longer supplied, see blinds.

Cycle Parking

Full details and a location map.

D

Data points

Please contact your IT support, for more information please see IT Services.

Decoration

The School operates a cyclical programme of painting and requests for this work should be directed through each departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by Capital Development Team please contact estates-help-desk@lse.ac.uk . Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided. Please submit a Service Request Form.

Desk lamps

Requests for provision of or repairs to desk lamps should be made via the self service portal. For requests that do not fall under the standard provision please supply a budget code (e.g. free standing uplighter).

Doorplates

Requests for new door plates should be made via the Service Request Form.Please note that the names on the door plates to Connaught House are updated by the Departmental Managers.

E

Electrical

Electrical faults should be reported via the self service portal.

Electrical panel - Old Theatre

SU users who have booked the Old Theatre and require access to the electrical panel should include this request in their booking. Conferences will liaise with Estates Maintenance to ensure the power is switched on.  For more information regarding this procedure visit Conferences webpages.  Further details on how to use the panel can be obtained by contacting the SU directly on 020 7955 7158 or by email su.info@lse.ac.uk  SU provide training on the correct operation.  There is also a self-help guide on how to operate here http://www.etcconnect.com/product.tutorial.aspx?ID=22010

Electrician on duty during out of hours events - this can be requested through Conferences:
 conferences@lse.ac.uk and may attract a charge.

Emergencies

Please report any emergencies, including H&S issues likely to cause damage via the Helpdesk Emergency phone ext 2444 or if calling from a communal area dial #6244. Any repairs that may have a H&S  implication should be reported immediately to the Help desk.

F

Fans

Requests for provision of or repairs to fans should be made via the self service portal. 

Fire

All staff, students and other visitors including contractors must know what action to take in the event of fire. For more information visit our Fire safety page

Fire alarm test schedule (PDF)

Flooring

Problems with flooring should be reported using the self service portal.

FM Soft Services

The LSE contracts a number of support FM services: 

  • Pest control
  • Window cleaning
  • Blinds cleaning
  • Roller tower and sanitary services
  • Cleaning and washroom consumables
  • Stationery Supplies

Visit the FM Soft Services pages or contact the FM Team: Estates.FM@lse.ac.uk 

Furniture

Furniture may be requested for new staff members, or when existing items are broken.  

In line with the LSE Sustainability Policy, the first point of reference is our ReUse stock* and only if furniture cannot be supplied from the existing stock will new furniture be ordered.  Please contact Estates Help Desk at Estates-Help-Desk@lse.ac.uk to discuss your requirements.

*The furniture ReUse stock is compiled by using only good quality furniture resulting from internal office moves and the return of redundant items by staff.  

Budget code may be required for non-standard items. To request the return/removal of redundant furniture please use the self service portal. Furniture returned/removed will be assessed for quality and entered into our ReUse scheme should it meet the LSE standard.

G

No info. 

H

Helpdesk

The Estates Helpdesk is the first point of contact and interface between LSE customers and the Estates Facilities Team.

For more information visit our Helpdesk serivces pages (login access only) in regards to our response times, statistics, feedback on building fabric works, electrical works, furniture requests, mechanical works, plumbing works. 

 

If you see a fault on campus, please report it.

 

I

No info. 

J

No info. 

K

Key contacts

Who do you need to contact in Estates?

Keys, request

Requests for keys should be made via the self service portal.  Please note, only Departmental Administrators are authorised to request keys.  Surplus keys should be returned to the Estates Division Helpdesk in 1 Kingsway 3.01.

Kitchen equipment disposal / removal / repair

This is the responsibility of the department.

L

Lifts

Please report any faults with lifts or trapped passengers to Help Desk during working hours Monday – Friday 0800 – 1700 hrs on ext. 2444 and to Security out of hours on ext. 2000. We will send an in-house technician to investigate the fault before calling the lift contractor to repair. If the fault is simple, the lift is usually put back in service within a few hours. However, if spare parts are required, the lift may need to be out of service until they are delivered. In the case of the latter, notices are displayed to advise. When required we put the lifts out of service for essential maintenance. If this is planned, the time and duration is usually communicated with the Departmental Managers.

Lights

Problems with lights and requests for desk lamps should be reported via the self service portal.

Locks

Requests for provision of or repairs to locks should be made via the self service portal.

We no longer supply Digital Locks, we only maintain the existing ones. The alternative to Digital Locks are Salto Locks. You can request for a Salto Lock to be fitted using the self service portal, please provide a budget code. The cost for Salto Locks is £250 plus VAT.

M

Maintenance requests

Requests for maintenance should be made using the self service portal. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension. For more information visit our Maintenance pages

Moves, heavy/bulky items

To have a heavy/bulky item moved, including furniture please submit a porters request form or contact the porters estates.porters@lse.ac.uk

Moves, office

Moves associated with building projects are organised by the Estates Division. Written requests should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

N

No info. 

O

Office equipment disposal/removal/repair

This is the responsibility of the department.

Office moves

Moves associated with building projects are organised by the Estates Division. Written requests should be sent by email to the Property and Space Management Team on Estates.Space.Requests@lse.ac.uk

P

Painting

The School operates a cyclical programme of painting and requests for this work should be directed through each departmental manager. A 10 year planned re-decoration schedule is in place, this is managed by Capital Development Team please contact estates-help-desk@lse.ac.uk.  Redecoration that is required outside the long term schedule can be undertaken if a budget code is provided.

Pest control

Pest control problems should be reported to the Estates Help Desk via the Estates Environmental Request Form.

Phones

Please contact it.servicedesk@lse.ac.uk.

Plumbing

Problems with plumbing should be reported via the self service portal. In emergency call ext 2444. (ext 2000 out of hours).

Portable (electrical) Appliance Testing (PAT)

There is a three year rolling programme for the campus. The Departmental Managers and Administrators are informed when the testing will be taking place in the relevant areas. Notices are also posted in strategic locations. The high risk areas, such as catering areas, are tested six monthly. Any appliances that do not pass the test are condemned and must be removed off campus as they are not safe to use, alternatively an urgent repair is to be arranged.

Porters

To request the services of the portering team complete an online request form or by emailing estates.porters@lse.ac.uk

Postroom

Please visit our Postroom services pages for detailed information. 

Or find out how the postroom team can help you by contacting them via Postal.enquiries@lse.ac.uk  or call on 7989.

Property management

Improving and developing space around campus.

R

Receptions 

Contacting us at staffed reception desks:

32 Lincoln's Inn Fields - 020 3486 2888 lse.32L.reception@lse.ac.uk
New Academic Building - 020 7955 6444 
lse.nab.reception@lse.ac.uk
Old Building - 020 7955 
7111 
Saw Swee Hock Student Centre - 020 3486 2999 lse.saw.reception@lse.ac.uk
Tower 1 / 2 - 020 3486 2640 
lse.towers.reception@lse.ac.uk
Tower 3 - 020 7107 5260 

Recycling bins

Waste paper recycling bins in offices are emptied by cleaning staff. Problems should be reported via the Estates Environmental Request Form

Repairs

Requests for maintenance should be made using the self service portal. Emergencies should be reported to ext 2444. Only genuine emergencies will be handled on this extension.

Room bookings

The Room Bookings Team can help you book teaching rooms and lecture theatres, along with committee rooms and catering venues.

S

Salto Locks

Departmental Managers can request Salto locks and fobs by using the self service portal.  For information regarding Salto locks, please see the Security website

Sanitary towel bins and dispensers

Sanitary bins are provided in all ladies, unisex and disabled toilets and sanitary towel and tampon machines are located in some ladies toilets.. Problems should be reported via the Estates Environmental Request Form 

Security

Our security team are available 24 hours of the day, 365 days of the year at the main reception/security desk in Old Building on Houghton Street. 

For more information please visit our Security services pages (login access only).

Shelving

Requests for shelving should be made via the self service portal.

Showers

Problems with showers should be reported via the self service portal. For the location of the showers on campus please see Sports facilities.

Sinks

Problems with sinks should be reported via the self service portal.

Soap

Problems with supply of soap should be reported via the Estates Environmental Request Form

Space requests

The Property & Space Management team work to a process when managing space at the LSE. This ensures that space needs are reviewed in a balanced way against the School's strategic priorities and vision. Please ensure that all space requests are sent to estates.space.requests@lse.ac.uk 

Stationery supplies

The current stationery supplies contractor for the LSE is Office Depot. The contract services the whole campus and runs for a term of three years, with the option to extend by one year for good performance. 

Please report any issues to Chris Allister j.m.allister@lse.ac.uk 

Sustainability

The LSE Sustainability Team coordinate the School's approach to the environment, working with teams across the LSE community to embed sustainability in the everyday life of the university

T

Temperatures

Building temperatures and Building Management System (BMS)

Toilets

Blocked toilets or damage to toilets should be reported via the self service portal. Cleaning issues and lack of supplies should be reported via Estates.FM@lse.ac.uk.

Towels, roller

Request for repairs should be reported via the self service portal.  Lack of supplies issues should be reported to Estates.FM@lse.ac.uk

U

No info. 

V

No info. 

W

Waste

If in doubt, put it in the mixed recyling or contact e.rivilla-lutterkort@lse.ac.uk if you're unsure about an item.

Water coolers

Not to be confused with water fountains – the responsibility for supply and maintenance of the water coolers rests with the Departmental Managers. Please contact Estates helpdesk only if the department would like to investigate the possibility of connecting the water coolers to the mains supply.

Water, drinking

Drinking water – the taps are located in kitchens and toilets and are clearly marked with the 'drinking water' sign.

Water fountains

There are water fountains situated across campus, please see the Facilities Guide food and drink for more information.

Window cleaning

Window cleaning is carried out according to an annual schedule. Issues with the window cleaning schedule should be reported to Estates.FM@lse.ac.uk

Windows

Problems with windows should be reported via the self service portal.