Challenging Results

 appeals and mark-checks

All results are processed according to unique candidate numbers; the results posted on LSE for You are definitely your results and not another student's.

We are confident that our assessment process is robust.

Results are processed according to your unique candidate number, not your name. The results that are posted on LSE for You are definitely your results. 

If you submitted Exceptional Circumstances before the deadline they will have been considered and recommendations made to the School Board of Examiners accordingly. Individual marks are never changed as a result of Exceptional Circumstances.

Marking / Re-marking of Papers

LSE's view is that there are three acceptable approaches to marking which provide a highly rigourous assessment procedure:

  • double-blind marking;
  • sighted double marking;
  • and moderated single marking, involving a second examiner.

The default position is double-blind marking. External examiners also review summative work from across the full range of marks for that course to enable them to ensure that the internal marking is consistent and of an appropriate standard. Marking is only carried out with reference to a student's unique candidate number and examiners are wholly unaware of the identity of the candidates.

The School is confident that its approach to the marking of students' summative work is sufficiently robust and thus you are not able to call into question the academic judgement of the Board of Examiners. There is no provision, therefore, for summative work to be re-marked.

Accessing exam scripts

Examination scripts are exempted from the access rules covered by the UK's Data Protection Act. Therefore, School policy prohibits you from accessing either your original exam scripts or copies of your examination scripts.

For more information visit our Data Protection page.

 

Administrative Mark Checks

LSE permit students to request an administrative mark check for course results in certain circumstances.

This process verifies that the published final mark corresponds to the mark you were awarded by the relevant academic department.

Appeals Overview

You can only submit an appeal once your results have been formally released on LSE for You.

If you believe you have valid grounds for appealing against the decision of the board of examiners, you should carefully read the Appeals Guidance and the Appeals regulations.

The appeal process is a last resort for candidates who were unable to engage with the School's other procedures at the right time. If you have any issues during your studies, it is very important that you seek advice and assistance at the earliest opportunity.  If you encounter difficulties of any nature, we recommend that you contact your academic advisor and/or the Advice Communications and Operations Team in the first instance.  

Please also be aware of the Exceptional Circumstances procedure and its deadlines. The vast majority of appeals that we receive are unsuccessful as the student did not submit Exceptional Circumstances when they were able to do so. 

Important points to note:

  • Appeals must be submitted using the Appeal Submission Form. It should be completed in full and submitted by email to ssc.appeals@lse.ac.uk  together with any relevant supporting information (such as a medical certificate/doctor's letter). Appeals that are not submitted using the standard form will not be accepted.
  • You must submit your appeal by 11.59pm (23.59, UK time) on the relevant deadline listed. Appeals submitted after this strict deadline will not be accepted under any circumstances.
  • Please clearly and concisely set out all of the information using the appeal form. 
  • Challenging the academic judgement of individual examiners or the Examination Boards cannot form the basis of any appeal.
  • It can take anywhere between 15 and 35 working days to fully conclude an appeal. This means it will not be possible for your appeal will be concluded before the graduation ceremonies. You should still attend the ceremony if you are eligible to do so. 
  • You cannot appeal against provisional marks - this means that it is not possible to appeal against January exam results until your final marks of the year are released.  If you have a query about any provisional marks, you should contact your department in the first instance. 
  • Appeals can only be made against results released in June (LLB students) July (all other undergraduate students, and 9/10 month master's students) or November (12 month master's students). 
  • You can only submit an appeal once your results have been formally released on LSE for You. You must submit your appeal within 10 working days of the release of your results. 
  • Complaints about dissertation supervision and/or dissatisfaction with the teaching of a course cannot be considered under the School’s appeals regulations. These are properly matters to be considered under the School’s complaints procedure.

Appeals deadlines and timeline

You must submit your appeal within 10 working days of the release of your results. All appeals must be received by 11.59pm on the date below (at the very latest):

Cohort  Deadline
LLB Intermediate students 19 June 2017
LLB Parts I and II students 10 July 2017
All other Undergraduate students (including General                            Course) 10 July 2017
9 month Diploma and Masters students 20 July 2017
LLB September re-sit students 20 July 2017
12 month Masters students** 30 November 2017

If your results are not released on the published deadline (for example, if you have a tuition fee debt), and you want to appeal, you must contact us immediately once your results are released. We will then confirm the appropriate deadline.

After submitting an appeal to ssc.appeals@lse.ac.uk, you will receive an automated e-mail confirming receipt - this is the formal acknowledgement of your appeal submission and confirms that it has been received safely. 

You can normally expect to receive a decision about whether or not you have identified valid grounds to appeal within 15-20 working days after the acknowledgment.

If you do identify valid grounds to appeal, it will take approximately an additional 15-20 working days to conclude while it is considered by the relevant Exam Boards. Therefore, adjustments may not be made before the graduation ceremonies, and it is unlikely that your appeal will be concluded before graduation. You should still attend your graduation ceremony if you are eligible to do so.  Attending the ceremony or collecting your degree certificate will not have an impact on the consideration of your appeal - if any changes are made once it is concluded, you will be issued with a new degree certificate as appropriate. 

Grounds for Appeals

You can make an appeal on either or both of the following grounds (reasons):

  • (Paragraph 6.1 of the appeals regulations) that the examination board did not follow the correct procedure such that there is reasonable doubt that the decision would have been the same if board had followed the correct procedure
  • (Paragraph 6.2) that there is new information about exceptional (mitigating) circumstances that affected the examination outcome. If you are appealing against a final degree classification for this reason you must also be able to meet the following conditions: (a) that your mark profile is no more than three marks below the next higher classification in a single course; and/or (b) that your mark profile is no more than five marks away from the next higher classification on aggregate.

(Paragraph 7) If appealing under paragraph 6.2, you must provide: (Paragraph 7.1) evidence of why you did not report those circumstances at the time, as set out in the procedure for submitting exceptional (mitigating) circumstances; and (Paragraph 7.2) evidence of the exceptional circumstances.

Appeals Advice

LSE Students' Union Advice Centre - Independent Advice

Independent advice about making an appeal and the process can be obtained from the LSE Students' Union Advice Centre.

Appeals Drop-In

The Assessment Regulations Team (ART) will be holding a drop-in session as follows

  • Friday 17 November 2017 - 12noon to 1pm
  • Monday 20 November 2017 - 12noon to 1pm

The drop-ins will take place in the Student Services Centre, and no appointment is necessary. 

We will not be able to discuss your specific case or give advice, however we will be able to answer questions about the process. 

If you have a query for the Assessment Regulations Team which is not answered in the Appeals Guidance, but you are not able to attend on the above dates, please email ssc.appeals@lse.ac.uk

The Office of the Independent Adjudicator

If, following the completion of the School's internal procedures, you remain dissatisfied with the outcome of your appeal, you may be eligible to appeal to the Office of the Independent Adjudicator.

This is the independent ombudsman of last resort for all universities in England

University of London International Programmes

LSE cannot assist with enquiries from students on the University of London International Programmes.  

Any student studying on the University of London International Programmes (UoLIP) who has a question about their examination results should log an enquiry via the UoLIP Portal .  

Please follow the instructions via the "Notification of Results" link on the "Assessment" section of the "My Account" area on the Student Portal.

 

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Contact us

Telephone

Telephone +44 (0) 20 7955 7139

Email

Email ssc.appeals@lse.ac.uk

Address View on Google maps

Student Services Centre, (Ground Floor) Old Building, Houghton Street, London, WC2A 2AE