Support over the break

Wherever you will be spending the break, we understand that you may need advice and support. This page lists the support available to all students, information about campus opening times, and what to do in an emergency.

Student wellbeing and mental health support during the break 

You can access 24/7 out of hours mental health support via our partner, Spectrum.Life. All calls are answered by clinically trained counsellors or psychotherapists. You can talk to them about anything, including stress, anxiety, low mood, financial worries, loss and grief, relationship problems, and substance abuse issues. 

Contacting out of hours support

Please note Spectrum.Life will ask for some basic details to ensure you're eligible to use the service. All services provided through Spectrum.Life are done so in total confidence. The identity of individuals and personal details will always be protected.

Support at LSE 

Use our Find Support Tool to find a variety of resources, information and key contacts on a range of topics, from housing and finances to health and wellbeing.

Wellbeing support 

Please note: LSE operates a closure period from 21 December - 1 January (inclusive). If you need support during this time, take a look at the Finding support outside LSE webpage, or find how to access urgent and crisis support

  • Our student Peer Supporters and Off Campus Support Scheme mentors are available to talk to – take a look at their webpages to find out more
  • If you’re staying in residences over the break, your hall wellbeing teams are still available and can be contacted by emailing wardens@lse.ac.uk or simply visit your hall reception for support. Halls Life has lots of useful information for students staying in halls.

Academic support

If you have academic concerns, there are a range of support available to you over the break. 

Please note: LSE operates a closure period from 21 December - 1 January (inclusive). Online resources are available throughout the break.  

Financial support 

Take advantage of discounts around campus, and read advice from the LSE community about budgeting.

If you are experiencing unforeseen financial difficulties, you can apply to the LSESU Hardship Fund (means-tested).

LSE's Financial Support Office can also assist students with financial difficulties.

Find out about the full range of cost of living support at LSE.

Access to LSE buildings 

Find out more about access to campus buildings and facilities over the bank holidays.

View the campus and building opening hours



Emergencies on and off campus

If you experience an emergency on campus, Security maintain a reduced service throughout School closure periods. They can be contacted by telephone: 020 7955 6555 or internal extension 666. 

Contact the UK Emergency Services (Fire / Police / Ambulance / Lifeboats) by dialling 999 from any telephone. Non-emergency medical advice can be sought by dialling 111 and the police non-emergency number is 101. 

For information about what to do in a mental health emergency, visit the Student Counselling Service's Emergencies / feeling suicidal webpage

If you are staying in an LSE-owned hall of residence over the break, there will be staff from the Warden's team on site throughout. You can contact them in the same way as you do during term time. 

Accessing medical care 

Please check with your General Practitioner (GP) surgery directly for opening hours. 

If you need to access medical care, visit the NHS services webpage to find local GP, urgent care, hospital and dentist provision. 

Further information

Additional information about support and opening hours at LSE over the break, alongside travel guidance, can be found in the sections below.

Student Services opening hours

For full information about SSC counter opening times, please see the SSC webpage. The counter is closed during public holidays and LSE school closure days - please see the Term Dates webpage for details. 

If you require any urgent documentation, please request it in advance of weekends or any closure periods, allowing for at least 3-5 working days. 

The Library, IT, and LSE café opening hours

IT resources and support

Visit the DTS webpage for information about Student Help Desk opening hours and how to access help during closure periods.

Cafés on campus

Visit the LSE catering webpage to find out when LSE cafés will be open during School closure periods.

Library

The Library will remain open during the break. Visit the Library opening hours webpage for information.

Travelling over the break

Travel guidance will vary from country to country, so do check the requirements in advance and plan ahead. Read the UK Government guidance regularly about travelling abroad from England, as this can be subject to change. 

Visa information for travelling overseas

If you are planning to travel outside the UK, it is a good idea to take photocopies of your passport, visa and a copy of your Certificate of Registration with you when you travel.  

International students are also strongly advised to review the Student Advice and Engagement Team's information on travelling during your studies.

You should always check to see if you need a visa for the country you are travelling to and review visa application instructions carefully. UKCISA provides guidance on Schengen visas for travel in Europe.

You can also find further information on the UK Council for International Student Affairs website. You will need a letter from LSE, so be sure to plan ahead and request it in advance, because the Student Services Centre (SSC) operates reduced opening hours in holiday periods - find out more about SSC opening times

Keep your passport and visa safe

If you have a Biometric Residence Permit (BRP), this is your visa and you will need to carry it with you while you travel to prove your entitlement to return to the UK. Store it safely and don’t risk travelling without it.

If your passport/visa is lost or stolen whilst travelling, please read the information online and contact the Student Advice and Engagement Team for advice if required.

Travel insurance

Don’t forget to arrange travel insurance as your NHS cover will not apply outside the UK. You should be careful to choose insurance which is suitable for international students. If it is only suitable for permanent UK residents, you will not be able to make a claim if anything happens.

Specialist visa advice

For information about visa advice drop-in sessions and live chat, please see the visa advice FAQs webpage. Please note that this service will be closed over the bank holidays and some holiday periods. Emails will not be monitored during these times.  

Emergencies abroad

In case of emergency while travelling, please contact your Embassy in the country you are travelling in. You can also contact the following organisations: 

You can also contact the Student Advice and Engagement team but please note that closure periods may operate over some holiday periods - find out more about SSC opening times